If you elected to return your parcel back to us by Australia Post, visit the AusPost
Website and enter your parcel tracking number, this will have been included on the label emailed to you.
RETURNING AN ITEM BOUGHT IN A MYER OR DAVID JONES STORE
Any purchases made in our Concession Store Myer and David Jones, must be returned within 30 days of purchase and can only be returned, to our Myer and David Jones Concessions stores.
ONLINE SALE PURCHASES
All sale items purchased online should be returned to our online store for a full refund, provided the item meets all the conditions of our returns policy shown above. This differs from our in-store policy where we will offer a credit voucher or exchange for the value of sale items bought in-store which are returned for ‘change of mind’ reasons; stores will provide a refund on any item that is faulty.
ONLINE OUTLET PURCHASES
We are unable to refund or exchange items bought from online outlet for "change of mind" reasons - however, this doesn't affect your statutory rights.
As per you statutory rights, we will provide refunds on an outlet item under these circumstances:
- Has a problem that would have stopped someone from buying the item if they had known about it;
- Is unsafe;
- Is significantly different from the sample or description;
- Doesn't do what we said it would do, or what you asked for and can't be easily fixed.
RETURNING AN ITEM PURCHASED ONLINE WITH AFTERPAY
PLEASE NOTE: ALL ITEMS PURCHASED WITH AFTERPAY MUST BE RETURNED TO OUR ONLINE WAREHOUSE. MARCS STANDALONE AND MYER OR DAVID JONES STORES CANNOT ACCEPT AFTERPAY RETURNS.
All customers looking to refund an item/s purchased with Afterpay must return their items to THE ONLINE STORE. Please note that items purchased online with afterpay cannot be refunded in Marcs standalone stores, Myer and David Jones locations.
To return your Afterpay purchase for free please
use ParcelPoint to create a returns label. Please return your items FREE OF CHARGE (AU customers only) to the following address:
Att: Marcs Customer Care Afterpay
69-73 Gow Street
Padstow NSW 2211
If you have any questions you can email us at
or contact us by phone on +61 2 8080 9041 or Australia only (toll free).
Monday to Friday, between 9am and 5pm (AEST) and we will be happy to help you.
INTERNATIONAL ONLINE RETURNS - New Zealand and all International online orders:
International Orders must be returned by post to our Online Store, to ensure the safe return of your parcel we recommend that you use a trackable service and retain proof of postage until your return is processed.
1. Complete the returns form included with your order, alternatively you can print a copy here.
2. Pack your items into the original packaging (or suitable new packaging) and ensure you include the original invoice and the completed returns form.
3. Post the parcel back to the following address:
Att: Marcs Customer Care
69-73 Gow Street
Padstow NSW 2211
Once we have received your item(s) we will notify you by email when it has been processed. Please allow up to 2 weeks from the confirmation date for your account to be credited. Refunds will be processed in $AUD. Please note: Any bank transactional fees charged will be incurred by the customer.
If you have any questions you can email us at email@example.com or contact us by phone on +61 2 8080 9041 or Australia only (toll free) 1800 688 290 - Monday to Friday, between 9am and 5pm (AEST) and we will be happy to help you.